Help is At Hand

Digital Expertise at your service

  • Updates of your website plugins and WordPress core files, ensuring nothing breaks as a result
  • Keep unwanted intruders out of your site through use of a bespoke firewall
  • Website backups at regular intervals
  • Hours of Support/Month
  • *Website ticket turn around time (WHICH MAY INCLUDE ANY OF THE FOLLOWING BELOW)
  • Edit, revise, or update page and product content including text, images, layout, SEO related content and bug fixes
  • New web page layout based on existing design
  • Modifications and minor enhancements to existing functions, forms and features on the existing website
  • Consultation, guidance, and training on the use of the website and Content Management System (WordPress)
  • Clients are able to donate up to x4 hours of this support package towards website design time This includes:
  • New page designs Icons design Image editing CMS website page building
  • New page designs
  • Icons design
  • Image editing
  • CMS website page building
  • 2 Hours
  • 72 Hours
  • 4 Hours
  • 48 Hours
  • 6 Hours
  • 24 Hours

Terms & Conditions

Please note that website ticket turnaround it based on standard business operating hours. Should an issue arise with a website out of standard business working hours we shall endeavor to do what we can to rectify the situation.

Non-package customers may have to wait 3-7 days for standard ticket turn around. High Priority tickets are tackled on a review of the issue and then tackled in order of importance.

Non-package customers are required to pay a standard fee of £45.00 per hour for any website related issue.

Non-package customers, please note that none of the support packages above will be implemented by us. We will continue to host your website but not provide WordPress updates, plug-ins, and maintenance. The website becomes your responsibility.

New website customers have a 60 day grace period whereby a support package is not required. All bugs, fixes, and website related issues will be provided free of charge.

Please note that unused support hours cannot be carried over to the next month.

Website Hosting

SECURITY FOCUSED HOSTING

We work hard to make sure your sites are always safe and secure. Plus, we’ll clean up malware for free!

BLAZING FAST SPEEDS

Get crazy fast load times right out of the box. We’ll help your sites achieve smooth and speedy performance!

NIGHTLY BACKUPS

Rest easy knowing that your sites are backed up every single night, with the option of a one-click restore.

GLOBAL AVAILABILITY

Get closer to your users! Choose your own data center and achieve unbeatable page speeds around the globe.

REIMAGINED SFTP

We’ve made SFTP access easier for every modern designer’s workflow (and it’s much less annoying).

TUNED FOR WORDPRESS

We’re custom built for our favorite (and only) platform: WordPress! And we’re darn proud to be experts at it.

Updates Done For You

WordPress updates, security, performance, you name it – we’ll handle it. In the long run, this absolutely winds up saving you time, money, IT resources, and so much more.

Storage & Traffic

25,000 monthly visits

5GB disk

50GB bandwidth

24/7 Chat Support

You have the best 24/7 support around via live chat, phone, or email. When you start a chat, you’ll get a real-live human on the other end (not just some robot!).

DEDICATED RESOURCES

Hosting platform (powered by Google Cloud!), you don’t share resources like you do on shared hosting. This means no one’s site will interfere with your performance or security; it’s safe and sound!

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Global CDN

A Global Content Delivery Network ensure your website is served close to the user and the content is served super-fast.

Automated SSL certificates

SSL means Secure Sockets Layer – paramount for security, transacting and providing secure visibility in all internet browsers.

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