Help is At Hand
Please note that website ticket turnaround it based on standard business operating hours. Should an issue arise with a website out of standard business working hours we shall endeavor to do what we can to rectify the situation.
Non-package customers may have to wait 3-7 days for standard ticket turn around. High Priority tickets are tackled on a review of the issue and then tackled in order of importance.
Non-package customers are required to pay a standard fee of £45.00 per hour for any website related issue.
Non-package customers, please note that none of the support packages above will be implemented by us. We will continue to host your website but not provide WordPress updates, plug-ins, and maintenance. The website becomes your responsibility.
New website customers have a 60 day grace period whereby a support package is not required. All bugs, fixes, and website related issues will be provided free of charge.
Please note that unused support hours cannot be carried over to the next month.
Hosting platform (powered by Google Cloud!), you don’t share resources like you do on shared hosting. This means no one’s site will interfere with your performance or security; it’s safe and sound!
A Global Content Delivery Network ensure your website is served close to the user and the content is served super-fast.